FAQ's

I have a question about a product:

We're a real store with staff who work 7 days a week. If you have a query about anything at all, the quickest way to find the answer is to call us on 8323 8299. We're happy to help.

Do you offer sales and promotions?

Many businesses operate by inflating prices in order to offer deep discounts at a later date (i.e., Member-only deals, Boxing Day Sales, Black Friday sales). We don't participate in that because it's part of our ethos to offer affordable pricing to everyone every day.

However...

Twice a year, we have a genuine seasonal clearance sale with prices up to 50% off in-store. Follow us on social media and subscribe to our newsletter to be the first to know when sales are released.

Click here to view sale items available online.

You can also find a sales section within the front entrance of our McLaren Vale store, featuring deep discounts on seasonal and discontinued items year-round.

New email subscribers can get $10 OFF purchases over $75. Sign up here

What are your shipping costs?

We offer free standard shipping on orders over $100 within Australia (2-8 business days). For orders under $100, standard shipping is $9.95.

Express shipping is available for a flat rate of $15.00.

Do you ship to New Zealand?

Yes we offer standard and express shipping. View shipping rates here 

 

// RETURNS & EXCHANGES //

What is the return window?

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.

To be eligible for a return, your item must be in its original “as sold” condition, with tags attached. Ideally, a receipt or online order number is also required. 

To initiate a return, please get in touch with us at matt@theblokeshop.com.au.

Where do I send my return?

1/203 Main Road, McLaren Vale, SA 5171

What items are non-returnable?

We accept both full price and sale items for a refund or exchange. However, underwear, swimwear, gift cards and clearance items are all final sale. Returns will not be accepted.

I've ordered the wrong size. How do I initiate an exchange?

Please return the item with the details of your exchange written on the packing slip. From there, we will contact you to confirm and then ship a replacement.

Please note: Returns are shipped at the customer's expense.

You can always contact us for any return questions at matt@theblokeshop.com.au. 

I've been sent the wrong item. What do I do?

Contact us asap so we can make it right. Call 8323 8299 or email matt@theblokeshop.com.au. 

My item appears to be damaged.

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 When will I receive a refund on a returned item?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at matt@theblokeshop.com.au.

 

// GENERAL FAQ'S //

Why doesn't my $10 OFF promotion code work? 

Please verify that your order total exceeds $75, excluding shipping costs. Our system generates a discount, and the total must be over $75; otherwise, the discount cannot be applied. *Sale items are not compatible with the $10 welcome discount.

Why do you offer such a big discount for signing up for your mailing list?

We view it as a gesture of goodwill. You trust us with your email address [and maybe read our emails once in a while], and we are happy to offer you a sweet deal. 

Do you have a store I can shop at in person?

Yes. The bricks-and-mortar Bloke Shop is located at 1/203 Main Rd, in beautiful McLaren Vale. Visit us in-store for a huge range of items and brands that aren't currently displayed online + our top-notch sales section is not to be missed.

Do you offer parking?

The beauty of operating rurally is that we have ample, easy-to-access, FREE parking right out front. You can park just metres from the front door and walk right in - there’s even a ramp.

Do you offer wheelchair access?

Yes. Our shop features a wheelchair-accessible ramp, located on the footpath adjacent to the Main Road.

Is it possible to place a customer order?

That's a huge focus for us. We often place specialty orders for workwear, clubs, uniforms and hard-to-find sizes. Most stock service items are available for special order. Please contact Matt matt@theblokeshop.com.au with your request.

 Who owns The Bloke Shop? 

The Bloke Shop was created and launched by McLaren Vale local, Ross Bailey in 2003. Twenty years later, in 2023, Ross retired, and his eldest son, Matt Bailey, took the reins.

The Bloke Shop remains a local family-run business with Matt's wife and younger brother also working in marketing and operations.